Privacy Policy for fenarovelo.com

Your privacy is important to us. This policy explains how we collect, use, and protect personal data when you interact with our AI auto-trading consultation services.

Information We Collect

We collect limited data strictly for consultation and communication purposes only.

• Contact details such as name, email, and phone number for direct communication.
• Information you provide when scheduling consultations or submitting questions.
• Technical data such as device type and general location to enhance security.
• Any feedback or ratings you voluntarily submit following your consultation.

How We Use Information

Data is used to improve service quality, maintain security, and communicate effectively.

• Respond to your queries and deliver relevant consultation materials.
• Manage communication logistics for consultation bookings.
• Analyze usage data to improve our site and prevent security issues.
• Collect feedback to enhance future consultations and user experiences.

Legal Basis for Processing

Our data practices comply with South African regulations, including the POPIA.

We collect and process data based on your consent and our contractual obligations to provide requested services. Information is never used for unrelated marketing purposes.

How We Share

We limit sharing and do not disclose data outside our trusted service operations.

• Information may be shared with vetted service providers essential to platform operations, always under confidentiality agreements.
• We comply with legal requests only when mandated by law enforcement or regulations.
• Aggregate or anonymized information may be used for analytics without personal identification.

Data Security

We apply strong security standards to store and handle your information. Access is limited to authorized personnel, and technical safeguards are implemented to reduce risks of data misuse, loss, or unauthorized access. Despite robust protocols, total security cannot be guaranteed.

Your Rights

South African regulations grant you access and control over your information.

• Access personal data we hold about you and request a summary.
• Request corrections of inaccurate, incomplete, or outdated data.
• Ask for deletion of your data, subject to legal or contractual limits.
• Withdraw consent at any time for future data use where applicable.

Cookies and Tracking

Our platform uses cookies for essential functionality and to improve performance. Cookies help recognize you on future visits but can be disabled in browser settings.

View Cookie Policy View Cookie Policy

Contact Us

For questions or concerns regarding this privacy policy, please reach out to our team at fenarovelo.com.

Changes to This Policy

We may update our privacy practices periodically. You will be notified of significant changes or updates directly on this page.